**Job Title: Service Manager**

**Location:** El Paso

**Company:** Bravo Cadillac

**About Us:**
Bravo Automotive Group is a leading organization committed to delivering exceptional services to our clients. We pride ourselves on our innovative approach and customer-centric solutions. We are currently seeking a dynamic and experienced Service Manager to join our team and lead our service department to new heights.

**Position Overview:**
The Service Manager will be responsible for overseeing the day-to-day operations of the service department, ensuring high levels of customer satisfaction, and driving service performance. This role requires a strategic thinker with strong leadership skills and a passion for excellence in service delivery.

**Key Responsibilities:**
- Manage and lead the service team to provide outstanding service support to clients and ensure customer satisfaction.
- Develop and implement service processes, policies, and procedures to enhance operational efficiency.
- Monitor service delivery metrics and KPIs, and take corrective actions as needed.
- Oversee scheduling, workload balancing, and resource allocation within the team.
- Collaborate with other departments to resolve customer issues and improve service offerings.
- Conduct regular team meetings to discuss performance, provide feedback, and create action plans for improvement.
- Develop training programs to enhance the skills and knowledge of the service team.
- Maintain up-to-date knowledge of industry trends, products, and services.
- Handle escalated customer concerns and complaints with professionalism and efficiency.
- Prepare and present regular reports on service performance and client feedback to senior management.

**Qualifications:**
- Proven experience as a Service Manager.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data, generate insights, and implement improvement plans.
- Proficiency in using service management software and tools.
- Strong problem-solving skills and a proactive approach to challenges.
- Ability to work under pressure and manage multiple priorities effectively.

**Education and Experience:**
- Bachelor’s degree in Business Administration, Management, or a related field, or equivalent experience.
- Professional certification in service management or a related discipline is a plus.

**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A positive and collaborative work environment.
- The chance to make a tangible impact on the service department's success.

**How to Apply:**
Interested candidates are invited to submit their resume and a cover letter explaining their qualifications and interest in the position to bravoautos.com/careers.

Bravo Automotive Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in our mission to deliver exceptional service to our valued clients!