Job Title: Service BDC Agent

Location: Baytown, TX

Job Type: Full-Time

Company: Bravo Auto Group

About Us:
At Bravo Auto Group, we pride ourselves on delivering exceptional customer service and maintaining a strong relationship with our clients. As a leader in the Automotive industry, we are looking for dedicated professionals to join our Business Development Center (BDC) team to help us enhance the customer experience and drive service department performance.

Job Summary:
The Service BDC Agent will act as the first point of contact for service inquiries, appointments, and customer follow-ups. This role requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks efficiently. The ideal candidate will have a passion for helping customers and contributing to the success of our service department.

Key Responsibilities:
- Respond to inbound service calls and inquiries in a timely and professional manner.
- Schedule service appointments and manage the daily appointment calendar for the service department.
- Follow-up with customers regarding service appointments, confirmations, and reminders.
- Address customer concerns and escalate complex issues to the appropriate service personnel.
- Maintain accurate records of customer interactions and service appointments in the CRM system.
- Collaborate with service advisors to ensure seamless communication and customer satisfaction.
- Provide customers with information related to service specials, promotions, and vehicle maintenance.
- Assist in generating reports on service department performance and customer satisfaction metrics.
- Continuously seek ways to improve the customer experience and operational efficiency.
- Stay informed about the latest products, services, and industry trends to better assist customers.

Qualifications:
- High school diploma or equivalent; associate degree or relevant certification is a plus.
- Previous experience in a customer service role, preferably in an automotive or service-related industry.
- Exceptional verbal and written communication skills.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Ability to work independently as well as collaboratively within a team environment.
- A positive attitude and a genuine desire to assist customers.

Why Join Us?
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.

How to Apply:
If you are passionate about providing outstanding customer service and are excited to be a part of a growing team, please submit your resume and a cover letter outlining your qualifications and interest in the Service BDC Agent position to https://www.bravoautos.com/careers/.

Bravo Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to hearing from you!